DeskProto Privacy Statement
About how we store and use your personal data
Required by lawWe need to store a lot of personal data as that is required by law:
- All correspondence (letters, emails,...) need to be kept at least 10 years
- All invoices need to be kept at least 10 years
- In case of orders: address data, IP address and proof of shipment need to be kept at least 10 years.
Used for product supportIn addition to the data mentioned above we store information on how you use the DeskProto software, which versions you have downloaded, which machine(s) you combine with DeskProto, your website, the language(s) that you speak. This information is needed to give you proper support, and also to check if you qualify for the low update prices. We will store it longer than 10 years, allowing to also support our customers after that period.
Used for product promotionThe DeskProto Newsletter email is sent 2 to 4 times a year. It is sent ONLY to persons who have explicitly asked us to do so, for instance when downloading or when buying the DeskProto software. In this process the validity of the email address has been confirmed by replying to a second email ("Double Opt-in"). Even in case you have bought the software you will receive the Newsletter only after completing this request.
Information that you entered in messages on the DeskProto forum will remain visible for any forum visitor, as forum topics are an important source of support information.
General policyMost important is that we will not share this data with any other party (except of course when sending you a shipment, or when needed for 3rd party support). We will not sell this data or use it for any other purpose. We will safely store it, well protected against hackers and/or any other abusers.
You have the right to view your personal data that we have stored, and also have the right to make us remove that data (unless of course the data that we are obliged by law to keep stored). Please contact us if you want to use that right. Some identification will be needed in order to prevent abuse.